SERVICE
DELIVERY

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HELP DESK AND OPERATIONS CENTER

The Michigan based help desk and operations center is staffed 24 x 7 x 365 with highly experienced IT Professionals who provide operational and end user support of all systems and infrastructure. Service Level Agreements guarantee response times to end user support requests and automated alerts. Requests and alerts are monitored daily to meet SLA expectations.

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CYBERSECURITY MANAGEMENT AND MONITORING

Cybersecurity is at the center of all Journey services and covers all layers of the client environment. Key services include:

- Real-time threat hunting and response to security events (MDR)

- Security Information and Event Management (SIEM)

- Protection against lateral movement

- Protection of endpoints and servers

- Security awareness training

- Cloud security

- Firewall management

- Remote access security

- Data loss prevention

- and more.

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DEVICE MANAGEMENT AND MONITORING

Real-time monitoring of devices and performance alerting on systems and network activity.

- Workstations and servers

- Operating system and software patching

- Networks

- Peripherals

- Mobile devices

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VIRTUAL CIO AND COMPLIANCE MANAGEMENT

Between the rapid pace of security threats, compliance, and changing business needs, IT requires consistent attention. Chief Information Officers serve as experts in the IT industry. These professionals advise business leaders to increase technology process efficiency and address security and compliance concerns. They work tightly with the Journey team, overseeing the IT operations of the business.

- Budget planning

- Technology oversight and reviews

- Ongoing solution design and planning

- Compliance management

- Security risk assessments

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REMOTE BACKUP AND DISASTER RECOVERY

The largest threat in an IT driven business is data loss. With modern technology, data is spread among multiple locations including workstations, servers, and various cloud services. In the event of a disaster, the ability to access affected data and having a recovery plan is crucial. These customized services address this threat and depending on the operational importance, can be mixed with high availability solutions to rapidly increase data access time and minimize downtime.

- Always on image and file level backup solutions monitored 24 x 7 x 365

- Hot and cold virtual and bare-metal recovery environments
- Business continuity and disaster recovery planning

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HARDWARE AS A SERVICE

A great option to avoid new technology purchases or costly upgrades. These plans can cover workstations, servers, networking hardware and software licenses.

 

- Fixed monthly pricing

- Always active warranty

- Recurring hardware replacement 

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COMMUNICATION SERVICES

Communication services are provided by Journey Managed IT Services parent company, CMS.

- Internet Access

- Nationwide Telephone Service

- Hosted and On-Premise Telephone Systems

- Fiber Optic Construction Services

- Data Center and Colocation Services

Interested in learning more?

Contact us for a free technology evaluation and customized proactive service plan.